Frequently Asked Questions
Expert support for your game-day gear and equipment needs.
How do I determine the correct size for my skates?
We recommend using our online 3D fit guide or visiting an authorized retailer for a professional scan. Generally, Bauer skates fit 1 to 1.5 sizes smaller than your standard shoe size.
What is the warranty period on composite hockey sticks?
Bauer offers a one-time replacement on composite sticks for breakage due to manufacturing defects within 30 days of the original purchase date.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Shipping times vary by location, but most domestic orders arrive within 3-5 business days.
Can I return customized equipment?
Customized items, including custom skates and personalized jerseys, are built to your specific requirements and cannot be returned unless there is a manufacturing defect.
How do I clean and maintain my protective gear?
We recommend removing liners and air-drying gear after every use. For deep cleaning, use a specialized sports equipment spray or mild soap and water, avoiding direct heat sources for drying.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and package weight.